Privacy Policy

Introduction

Welcome to jeye9. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains how jeye9 collects, processes, stores, and protects information provided by users of our website at https://jeye9.club, including all its pages, games, betting sections, and support channels.

By accessing or using jeye9's services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully. If you have any questions about how we handle your data, our support team is always available to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

Information We Collect

jeye9 collects certain personal information to provide you with a secure, fair, and personalized gaming experience. The type of information we collect falls into two broad categories: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide

• Full name, date of birth, and residential address (required for account registration and identity verification).
• Contact details including email address and phone number used for account communications and support.
• Payment and transaction information such as bKash, Nagad, or Rocket account references needed to process deposits and withdrawals.
• Identity documents submitted during KYC verification, such as a National ID card or passport, as required for compliance purposes.

Information Collected Automatically

• Device and browser data including IP address, device type, operating system, and browser version to help us detect suspicious activity and ensure platform security.
• Session and gameplay data such as game history, betting patterns, session duration, and account activity logs used to improve the platform and enforce responsible gaming measures.
• Cookie and tracking data used to remember your preferences, maintain your login session, and provide a consistent experience across visits.

How We Use Your Information

The personal data collected by jeye9 is used solely for legitimate purposes directly related to the operation of the platform and the delivery of services to our players. Specifically, we use your information for:

• Account creation and management, including verifying your identity, processing your registration, and maintaining your player profile on jeye9.
• Payment processing, including verifying deposit transactions via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and executing withdrawal requests promptly.
• Customer support, enabling our team to address your queries, resolve disputes, and assist with any technical or account-related issues in a timely manner.
• Fraud detection and prevention, including identifying unusual account behaviour, preventing unauthorized access, and investigating potential security threats.
• Platform improvement, using anonymized usage data and gameplay analytics to refine our games, betting markets, and overall player experience on jeye9.
• Promotional communications, where you have opted in to receive news about bonuses, special offers, and seasonal promotions relevant to Bangladeshi players.

Sharing of Your Information

jeye9 does not share your personal data with third parties except in strictly limited circumstances that are necessary to operate the platform securely and legally. We may share your information with:

• Payment service providers such as bKash, Nagad, and Rocket, solely to process your transactions and confirm payment status. These providers handle your financial data under their own strict privacy standards.
• Technology and game providers such as Pragmatic Play, Evolution Gaming, and Spribe, who supply the game software powering jeye9's casino and sports betting products. These partners receive only the data necessary to deliver their services.
• Legal or regulatory bodies when we are required to disclose information by applicable law, court order, or to prevent fraud and protect the safety of our players and platform.

Cookies and Tracking Technologies

jeye9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your login status, preferred language, and session settings so you do not need to re-enter information on each visit.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that some features of jeye9 may not function correctly if cookies are disabled. We do not use third-party advertising cookies or behavioral tracking cookies that profile you across external websites.

Data Retention

jeye9 retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Active player accounts and their associated data are maintained throughout the duration of the account relationship.

Upon account closure or at the end of the legally required retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual. Transaction records may be retained for longer periods where required for financial compliance and audit purposes.

Data Security

The security of your personal information is a top priority at jeye9. We implement a range of technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, and regular security audits of our systems.

While jeye9 takes all reasonable steps to protect your personal data, no system can guarantee absolute security. If you suspect any unauthorized access to your account or notice unusual activity, please contact our support team immediately at [email protected] so we can take prompt action.

Your Privacy Rights

jeye9 respects your right to control your personal data. As a registered player, you have the following rights regarding the information we hold about you:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations we must comply with.
• Right to Object: You have the right to object to specific uses of your data, such as receiving marketing communications, and we will honour that request promptly.
• Right to Data Portability: In certain circumstances, you may request that your data be provided in a machine-readable format for transfer to another service.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that exercising certain rights may affect your ability to use some jeye9 services.

Third-Party Services and Links

jeye9's platform integrates with third-party game providers and payment processors to deliver a complete online gaming experience. While jeye9 carefully selects its partners and holds them to high data protection standards, we are not responsible for the privacy practices of external parties once your data is processed by them under their own terms.

We recommend reviewing the privacy policies of payment platforms such as bKash, Nagad, and Rocket before initiating transactions, as those services are governed by their respective terms and privacy practices independent of jeye9.

Children's Privacy

jeye9 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

jeye9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how jeye9 protects your information. Continued use of the platform after any changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeye9 handles your personal data, our dedicated support team is ready to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

You can reach us by email at: [email protected]